The Remedy: Bringing Lean Thinking Out of the Factory to Transform the Entire Organization, by Pascal Dennis


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The Remedy: Bringing Lean Thinking Out of the Factory to Transform the Entire Organization, by Pascal Dennis

The Remedy: Bringing Lean Thinking Out of the Factory to Transform the Entire Organization, by Pascal Dennis

The Remedy: Bringing Lean Thinking Out of the Factory to Transform the Entire Organization, by Pascal Dennis

Ebook Download The Remedy: Bringing Lean Thinking Out of the Factory to Transform the Entire Organization, by Pascal Dennis

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The Remedy: Bringing Lean Thinking Out of the Factory to Transform the Entire Organization, by Pascal Dennis

Winner of the Shingo Prize for Excellence in Quality Improvement

-From the Shingo judges:

This work has an extremely widespread application as the tools, techniques, and methods described are at a level that achieves the goals of Lean and operational excellence without tying them down to a specific industry or work stream. The book provides practical knowledge for  lean champions, managers, and executives driving toward operational excellence enterprise-wide.  The story format, and the presentation of this material was excellent, and the avoidance of lean and operational excellence jargon gives the book a wide appeal…it is a pleasure to read.

The Sequel to the Influential “Lean” Business Novel Andy & Me

The Remedy is a compelling a business fable that   shows how Lean quality improvement business practices—traditionally associated with manufacturing–can dramatically improve the service areas of your business-including design, engineering, sales, marketing and all processes in between. 

Written by Pascal Dennis, a leading Lean consultant, the story follows Tom Pappas and Rachel Armstrong, senior leaders at a desperate automotive company as they try to implement a Lean management system across an entire platform, the Chloe, a breakthrough “green” car. The future of the company is at stake. Can Tom and Rachel, supported by Andy Saito, a retired, reclusive Toyota executive, regain the trust and respect of the customer? Can a venerable but dying company implement Lean practices to every part of their business and learn a new, more effective way of managing?

  • Shows you how to use the Lean quality improvement method to fix not just a manufacturing system, but an entire company, including management, design, marketing, and supply chain
  • Written by Pascal Dennis, author of four books on Lean practices and winner of the coveted Shingo Prize for outstanding research contributing to operational excellence
  • Originally developed by Toyota, the Lean approach to quality improvement has gained a worldwide following and helped turn around enumerable struggling businesses
  • Sales Rank: #265206 in Books
  • Brand: Dennis, Pascal
  • Published on: 2010-07-06
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.30″ h x 1.00″ w x 6.40″ l, .99 pounds
  • Binding: Hardcover
  • 272 pages

From the Inside Flap
Are you wondering how to do more with less by pushing “Lean thinking” beyond manufacturing into every area of your company? Meet Tom Papas, the hero of Pascal Dennis’s enlightening Lean business novel The Remedy. As plant manager for New Jersey Motors Manufacturing (NJMM), Tom has used Lean methodologies and processes to make his manufacturing operation a bright spot for otherwise limping automaker Taylor Motors. Now Tom has been called to company headquarters near Detroit to meet with Senior Vice President Rachel Armstrong. Will she offer Tom a promotion? Or will the shortsighted CFO J. Ed Morgan cut NJMM to the bone and negate all Tom’s hard work?

A powerful story for today’s challenging economy, The Remedy doubles as a highly readable playbook for taking your Lean practices into marketing, service, and other parts of the organization where Lean hasn’t typically been applied. Bringing back characters from Dennis’s Shingo Prize–winning Lean novel Andy & Me, including the reclusive quality sensei Andy Saito, this new tale demonstrates how you can bring Lean processes to your entire enterprise.

Follow Tom, Rachel, and Andy as they embark on a mission to revitalize Taylor Motors in the face of the U.S. auto industry’s devastating meltdown. Along the way, you’ll discover illuminating new ways to:

  • Apply Lean concepts and methods beyond manufacturing to corporate functions such as marketing, supply chain, and design

  • Overcome the politics of large organizations as you create change

  • Define your True North—your strategic and philosophical objective

  • Apply Lean to knowledge-based workflows

  • Understand and strengthen the Four Rules and the Four Capabilities in your organization

  • Reduce waste and build value in different kinds of enterprises such as health care and retail

Do you want to improve your business, but haven’t considered Lean processes as a possible approach? The Remedy offers a vibrant, entertaining look at how today’s Lean techniques can be applied far beyond the factory floor.

From the Back Cover
Praise for The Remedy

“Lean manufacturing has become a common focus, but its application in other functions like marketing, R&D, and finance has been problematic. The Remedy is teaching us how to cure Big Company Disease by applying Lean across our entire company.”
—Dave Faddis, Senior Executive, Kimberly-Clark Corporation

“This is a great addition to the literature and is a quick and engaging read. Pascal uses his deep experience implementing Lean concepts in the workplace, his natural writing skills, and great visuals to bring the story to life and educate us along the way.”
—Jeffrey K. Liker, Professor, University of Michigan,and author of The Toyota Way

“The Remedy utilizes storytelling to connect Lean theory with practical application not only at the functional level, but across the barriers of a complex organization. A must-have reference book for all leaders.”
—Tom Melsen, Vice President, Personal Care Product Supply, Kimberly-Clark Corporation

“Pascal’s ability to translate the challenges of real-world Lean transformations into the written word is uncanny. Building off his previous Lean stories, Getting the Right Things Done and Andy & Me, Pascal gives us all a story we can relate to: how do we ‘Lean out’ enterprise business systems? This work is much more difficult than Leaning out factory-type activity, but the rewards are commensurate with the level of difficulty.”
—Allen Vyce, Director, F-35 Change Integration, Lockheed Martin Aeronautics

“Pascal has done a masterful job of highlighting one of the most pressing problemsfacing businesses today–effective application of Lean principles to the ‘office floor.'”
—Dave Brule, Sr., President and CEO, Northern Star Industries, Inc.

“In The Remedy, once again Pascal has managed to incorporate great principles into an interesting story. The Implementation Checklist and Study Questions at the end of each chapter are great learning tools.”
—Steve Pontbriand, Executive VP and COO, Northern Star Industries, Inc.

“Pascal has a rare ability to boil down complex subjects to their simplest form. Here, he really puts perspective on leadership’s role in a Lean organization, and the ‘water ring model’ is a great image for guiding leaders’ behavior.”
—Jamie Speaker, Co-President, J.W. Speaker Corporation

About the Author
Pascal Dennis is the President of Lean Pathways Inc., a successful international consultancy, and the author of three previous books on Lean management, all of which have won the coveted Shingo Prize for outstanding research in the field of operational excellence. His clients include Fortune 500 companies like Kimberly- Clark, Lockheed Martin, and Magna International, as well as leading health care, construction, and financial services firms. Dennis learned the Toyota Business System in leadership positions at Toyota Cambridge, one of Toyota’s best plants, and has worked with leading Toyota senseis in North America and Japan.

Most helpful customer reviews

4 of 4 people found the following review helpful.
Simple yet deep learning at the same time
By Don Alphonso
I love the doodle graphics in “The Remedy”. They add so much to the book and bring the learning points out so the concepts are easy to grasp. This is one of the first books I’ve read that deals with Lean outside of Manufacturing and with the issues Lean faces with implementation in the rest of the enterprise. Pascal does this in a way that is both simple and deep at the same time. He has a way of making the characters seem so lifelike that their stories become part of the leassons learned not a distraction from them.

2 of 2 people found the following review helpful.
The practical side of Lean Thinking
By PaulM
We have been teaching Lean Thinking in our business for 2 years now, and while we are using it on each project where possible, we have struggled to understand what the steps are to engage the whole organisation so that we can turn it into the company we know it can be. “The Remedy” is the closest thing I have come across that really describes the challenges we face, and offers a prescriptive step by step method to address those challenges. I am about to try Dennis’ methods this week, so it’s early days, but this for me was the missing information I needed to make a company-wide transition seem possible. I have recommended the book to all of my colleagues in consulting. I believe it sets a new standard.

1 of 1 people found the following review helpful.
A Great Explanation of Lean Thinking
By James Kessler
This book does a great job of explaining a very broad variety of topics related to the Lean quality improvement philosophy. It is filled with helpful doodled illustrations and is very quick and easy to read. None of the topics is covered in depth, but the book does a good job of indicating just how deep each topic goes and how much more there is to learn than what can be covered in the book.
The book tells the story of a fictional auto plant manager who has transformed his plant with Lean thinking and now has to spread the philosophy to the other parts of the enterprise. As a novel, the book is not likely to be made into a film anytime soon, but the story moves rapidly and (spoiler alert!) has a happy ending, so it doesn’t take away from the book’s value.
The book also does an excellent job showing how the Lean approach can be applied outside of the manufacturing setting and illustrating how lean production is only one part of a business system that affects all parts of a company’s operations and strategy.

See all 21 customer reviews…

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